ServiceNow and OpenAI expanded their partnership on October 28, 2026, giving OpenAI agents a route into ServiceNow workflows through ServiceNow Action Fabric. The deal covers a ChatGPT plugin, a joint cybersecurity product, Codex-based developer tooling, and voice-driven AI governance.
The first piece is available now. A ServiceNow MCP plugin in the OpenAI marketplace lets users take governed actions in ServiceNow from inside ChatGPT, such as finding similar IT incidents, assessing change risk, and updating records. ServiceNow expects enhanced plugin capabilities by the end of 2026, and a preview will add richer interactive experiences.
On security, the companies are building a joint product that pairs OpenAI's cybersecurity capabilities with ServiceNow's asset, access, and enterprise context. It targets vulnerability triage and attack-path mitigation, where a single codebase scan can surface 10,000 to 100,000 or more vulnerabilities. The OpenAI-powered security capabilities enter early access in January 2027, with general availability planned for the second quarter of 2027.
Key facts
- 01ServiceNow and OpenAI announced an expanded partnership on Oct. 28, 2026.
- 02A ServiceNow MCP plugin is available now in the OpenAI marketplace, with enhanced capabilities due by the end of 2026.
- 03OpenAI-powered security capabilities enter early access in January 2027, with general availability in Q2 2027.
- 04Codex is expected in ServiceNow's AI Workflow Factory in 2027.
- 05ServiceNow says more than 100 billion workflows run on its platform each year.
The security work supports ServiceNow's Shift Zero strategy, and ServiceNow has joined OpenAI's Trusted Access for Cyber program.
For developers, Codex will be integrated into ServiceNow's AI Workflow Factory, which is expected in 2027. OpenAI models will also power ServiceNow's Build Agent and Autonomous Engineer.
ServiceNow is previewing voice-driven AI risk assessments in its Super Intelligence Control Tower, where an agent pre-fills questionnaires and assigns risk ratings. Voice capabilities are expected in the first quarter of 2027, and OpenAI is a founding member of ServiceNow's Control Tower Alliance.
“AI becomes more useful when people can put it to work in the systems their businesses depend on.”— Greg Brockman, President and Co-founder of OpenAI
The arrangement runs both ways. OpenAI plans to use ServiceNow across its own operations, and ServiceNow plans to give its employees access to ChatGPT Work and Codex.
ServiceNow says more than 100 billion workflows run on its platform each year, the base that OpenAI's agents will now be able to act on through the integration.
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