Comcast is cutting 912 jobs across three states, including 634 at its Philadelphia headquarters, as it restructures the company and expands its use of AI, particularly in customer service. The Philadelphia layoffs take effect December 31, according to a notice Comcast filed with Pennsylvania regulators.
Beyond Philadelphia, Comcast is eliminating 119 positions in New Jersey and 159 in Washington state. The Philadelphia cuts hit the company's two Center City towers, 1800 Arch St. and 1701 JFK Blvd., and are expected to include engineers, product managers, business analysts and IT leaders.
Comcast also plans to create more than 1,100 new positions across its U.S. campuses during the reorganization, including more than 500 in Philadelphia. The company said it will try to place affected employees in open roles or the new positions, and those who don't land a different role will receive severance. In select cases, workers in eliminated roles will stay until December 31, 2027.
Key facts
- 01Comcast is eliminating 634 jobs at its Philadelphia headquarters, effective Dec. 31, per a Pennsylvania WARN notice.
- 02Another 119 positions are being cut in New Jersey and 159 in Washington state, for 912 in total.
- 03Comcast plans to create more than 1,100 new positions across U.S. campuses, including more than 500 in Philadelphia.
- 04Executives said on the earnings call they plan to deploy AI agents to connect with customers.
- 05Comcast lost 144,000 residential broadband customers in Q3 2026, up from 91,000 a year earlier.
In its notice to the Pennsylvania labor department, Comcast described the effort as fundamentally redesigning the organization to build a more agile company and better serve customers. On the company's earnings call, executives said they plan to deploy AI agents to connect with customers, and they mentioned bringing in new technology leadership.
Comcast CFO Jason Armstrong framed the cuts on the October 22 earnings call as a structural reset of how the company operates.
“We're simplifying our organizational structure to move faster, improve execution and operate more efficiently.”— Jason Armstrong, Comcast CFO
Armstrong told a Goldman Sachs conference in September that Comcast had embarked on the largest cost transformation in the company's history. Comcast reportedly hired McKinsey & Co. as an adviser on the effort.
The restructuring comes as Comcast's broadband business loses customers to competitors. The company lost 144,000 residential broadband customers in the third quarter of 2026, up from 91,000 a year earlier.
Comcast is also preparing to split into two public companies by spinning off NBCUniversal and Sky. The separation is expected to close in mid-2027, leaving Comcast focused on broadband, wireless and business technology.
Comcast employs about 179,000 full- and part-time workers, including 15,000 in the Philadelphia area. Spokesperson John Demming said in a statement that Philadelphia is the company's home.
The Comcast cuts land alongside other recent cuts at large employers. Microsoft has offered buyouts to about 60,000 employees, Meta has cut 10% of its workforce, and Netflix has cut 6%.
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